Katlego Rakoma

Optimized daily delivery routes and driver schedules for a high-volume logistics operation, enhancing efficiency and achieving high on-time delivery rates.

Monitored real-time tracking systems to proactively identify and resolve delivery issues, ensuring adherence to performance KPIs and minimizing disruptions.

Served as the primary point of contact for drivers and operations, effectively resolving incidents, delays, and escalations to maintain service continuity.

Managed high-volume inbound and outbound communications, accurately documenting actions in digital systems to support transparent operations and reporting.

Operated consistently under strict Service Level Agreements (SLAs) and tight deadlines, demonstrating exceptional performance in a time-critical environment.

Directed daily customer inquiry resolution across phone, email, and digital channels, ensuring high satisfaction rates and effective problem-solving.

Developed and implemented structured processes for customer onboarding and escalation, significantly improving service delivery and client retention.

Conducted proactive inbound and outbound customer engagements, fostering strong client relationships and driving product/service adoption.

Maintained meticulous records of customer data, requests, and feedback within internal systems, leveraging insights for continuous service improvement and strategic planning.

Served as the primary contact point for public and internal stakeholders, managing high-volume inquiries via phone and written communication to uphold brand reputation.

Processed a significant volume of public questions and reactions, strictly adhering to established procedures and contributing to efficient workflow.

Ensured accurate and timely registration of critical data under strict deadlines, supporting compliance and internal reporting requirements.

Facilitated seamless communication between production teams and the public, enhancing public relations and stakeholder satisfaction for broadcast projects.

Orchestrated communication efforts with partners, suppliers, and the public, ensuring alignment and smooth execution for various events and productions.

Ensured accurate and timely information transfer within a demanding broadcast environment, minimizing errors and enhancing operational efficiency.

Managed stakeholder relationships effectively to facilitate seamless event execution and maintain positive public engagement.